We are data recovery professionals. We can handle all types of data recovery and most jobs are handled in-house. Hard drive recovery is not a trivial task and allowing an inexperienced technician to attempt a recovery on a damaged hard drive CAN and usually DOES make the situation worse.
Once an HDD is damaged, the heads may become unstable and the drive may begin developing bad sectors. Without the right data recovery expertise or equipment, you are risking the permanent loss of your important files. Don’t take chances with your data, bring it to our data recovery experts.
No Data, No Charge
The first thing you should know about our data recovery services is that we do NOT charge you if the data you wanted is not recovered. This seems obvious to us, but we’ve seen far too many companies charge a fee for a non-recovered drive.
Just like all of our jobs, we offer estimates on data recovery. Every hard drive recovery is different and we can give you a quote for your recovery before you commit to anything.
There are three separate tiers for data recovery services. We handle Tiers 1 and 2 in-house, but we mail jobs to our offsite technicians for Tier 3 jobs. The reason is that Tier 3 recovery jobs require a clean room and seriously expensive data recovery equipment. We ONLY mail drives out after you approve it, and we ONLY mail drives to a technician that our owner has worked with for years. Check out the three tiers of Data Recovery below:
Tier 1 - Could also be considered a data transfer
This type of recovery deals with situations where a drive is working normally - or almost normally - but is taken from a malfunctioning device. Computers with liquid damage, broken screens, or dead motherboards fall into this category. We essentially take the data from your broken computer and put it onto the hard drive for your new computer. If you don't have another computer that you want to transfer it from, we can also sell you a new hard drive/solid-state drive with your recovered data.
Tier 2 - Hard Drive is misbehaving in some way, but not mechanically broken.
Tier 2 data recoveries cover hard drives with crashed partitions, sector errors, or logical recoveries. In this case, the hard drive is still mechanically functioning, but is either logically damaged or is beginning to fail.
Tier 3 - Storage device has something physically/mechanically broken
This type of recovery deals with mechanical failures. The most common issue is failing or completely crashed heads. This also includes jammed platters, liquid damaged PCB boards, etc. This is somewhat tech-speak, so in general: if your hard drive is physically/mechanically broken, it will require Tier 3 options. This means we will have to mail it to our external technicians to get your data out of the broken hard drive because special equipment is typically required to remove data from these devices. This may take longer than us doing it in-house, but if you really need to get your files back we can handle it.
Hard drive data recovery comes in many different forms. We offer estimates so you’ll know how much your recovery will cost before you commit to a purchase. PLEASE, make sure your data is always backed up in at least two separate locations. Hopefully you’ll never need data recovery, but if you do, our expert technicians are here to help. And as always, if you have any questions or concerns, feel free to give us a call or fill out our Ask a Question Form and one of our trained managers will be happy to help you!
Not sure if your device makes sense to fix? We'll give you a FREE Estimate so you can make an informed decision. Don't spend more money than you have to on a new device before you get a quote to repair the one you have. Free estimates mean you know what the repair will cost, before the Doctor operates!
LOW PRICE GUARANTEE
We believe in providing not only the highest level of service, but also the best price. We know price is a big factor in your decision to repair your device, so we stand behind our low price guarantee. We routinely monitor local prices, but if you find a retail store with lower pricing than us, we'll match it. Guaranteed!
TRUST THE DOCTOR
Fixing computers is in our name. We're not a smartphone repair company that 'also' fixes computers. When it comes to laptops, desktops, PCs, or Macs - Trust the Doctor. Your device is important to you, and we'll ensure your repair goes smoothly
90 DAY WARRANTY
We offer a 90 Day Warranty on all our standard repairs. We'll test your device once your repair is complete, but if any issues arise later, we're here to help. We don't expect you to have any problems, but isn't it nice to know you've got a warranty if you need it? Even once your repair is out of warranty,
ASK A QUESTION
Don’t want to bring it in just yet? Fill out our Ask a Question form and we’ll try our best to help you out without seeing the machine! Or just give us a call; we’re open every day but Sunday!