16:58 08 Dec 17
I run most of my small business on my computer and phone. When my computer completely locked up and wouldn't boot, they determined within seconds that the hard drive was shot and needed to be replaced. By that afternoon I had a new hard drive with all my data properly migrated and now it's working better than when I pulled it out of the box. They did a great job.
Paul & Meghan Pettet
17:33 02 Oct 17
I went in for a phone battery replacement. Both employees were very kind and professional, and they even did a price match. It’s nice to have a place that does exceptional work the first time. I’ll be a returning customer for sure!
00:44 15 Jul 17
What can I say a cracked I pad air 2 screen dropped it off at 9 am had it back by 12:30 that's service. Knowledgeable tech on hand walked me through process. Reasonable price, works like the day I took it out of box. Highly recommend taking anything here.
18:41 21 Mar 18
Update-Three phone calls and no response, but one honest review and a phone call you shall get. After speaking with them the day after I posted this review, and the urgency to pull this review down. I am just going to cut my losses here. I have already paid for a new battery and am having the screen replaced by someone else. I cannot leave my laptop in the hands of someone that I just don't trust.The star rating is an honest viewpoint of your performance in customer service and business ethics. attempting to remove factual reviews does a dishonest service to future consumers.These people are some crooks. Took my laptop in for a framework repair, came back with damage to my screen and battery. They have memory loss so I had to file civil paperwork this week. You're better off just buying new or finding someone that don't pride themselves on paid reviews.
17:45 03 Mar 18
They needed like 4 days to do diagnostics on anything. Part of good service is fast service.
20:16 30 Mar 18
These guys are phenomenal, brought in a computer that was crashing and in the same day they installed an SSD and got me back up and running. These guys had me back in business in no time. They explained the issue at hand thoroughly and now the laptop is 10x faster than it was. Time is priceless! Big thanks to the Computer Repair Doctor crew!
15:15 12 May 18
My 5 year old MacBook Air had really slowed down, getting that spinning wheel every time I tried to search the web. I took it to Computer Repair Doctor to see if there was anything that could be fixed or I would have to buy a new laptop. Cory checked it out on the spot. It was working fine in their shop and he told me he didn't see anything wrong with it and while he could try a few things (remove and reload stuff or something like that), he really didn't want to charge me for something that probably wasn't the issue. He suggested I check my network and internet provider first since it was working fine at their location. I did some simple googling about my wireless router and found one suggestion to change on the router and BAM! it totally fixed my problem. Thank you Cory for saving me lots of money on a new laptop or even a fix I didn't need. You are very honest. I recommend Cory at Computer Repair Doctor to get the honest story about what is wrong with your computer. Thanks again!
18:22 18 May 18
Have your device repaired here if you don't care about them pushing back when they'll get it back to you multiple times. Horrible.
Randal DJ 360 Calloway
01:17 23 Jun 18
After having a terrible experience at another repair shop who is an authorized Apple Service provider I found Computer Repair Doctor and they totally exceeded my expectations! I took my 2009 Macbook Pro in that had a cracked screen and loose hinges on the A1286 Unibody assembly. My computer was diagnosed by DJ who was extremely knowledgeable, helpful and reassuring. He listening to all of my concerns about the experience at the other repair shop and remained professional and offered a quick and reliable solution for this repair. He checked my computer in, replaced the screen and tightened the hinges all within a 5 hour turnaround! I was told by the other company that they could not do the repair because the parts could not be found and if they could it would have been twice the cost. Because of the great service I will be taking in 2 more newer Macbook Pros for upgrades next week! Thank you for getting me out of a tough situation!
02:12 30 Jun 18
Recently, David, the technician who repaired my computer, did an AWESOME job!! He installed an SSD into my Toshiba laptop which was running at a tortoise pace, wasting precious time. He also upgraded the RAM from 4GB to 8GB. Now we have a like-new computer!
21:56 07 Jul 18
David at Falls Of Neuse store made my iphone 6 look like new after I dropped and broke the glass. This guy is a professional who repaired it in 18 minutes, after preparing me to wait 45 minutes. And his customer service demeanor is A grade. He will go far in business.
20:38 11 Jul 18
I am always satisfied with the Staff and service I get with Computer Repair Doctor. I especially enjoy the option of Team Viewer where they can Log On to my Computer and resolve any questions or issues on my Computer.
19:05 12 Jul 18
Very nice repair business, they are good listeners, they ask questions to narrow down possibilities and to drill down into the most likely root causes, they offer initial ideas as to what could be wrong, they give no obligation estimates within 48 hours, and their actual prices ( in my 2 occasions to use them ) seem very fair. This should be your first stop if having troubles.
20:47 18 Jul 18
The Staff at Computer Repair Doctor on Falls of the Neuse in Raleigh, have been Awesome !! From a hard Drive crash /data recovery and replacement, to remote access computer trouble shooting and phone support. Their expertise and customer satisfaction focus has made my life much easier. When I have a computer issue, I call them, they log in remotely and then (NO MORE ISSUE!). I have found their fees to be Fair and their advice straight forward and Honest !
16:28 17 Aug 18
These guys are amazing literally went to them based on great reviews, and I'm very satisfied with the work these guys did on my phone. Honestly, my phone looks brand new and if I just got it from a phone company. Please check these guys out whether its a cracked screen on your phone or laptop , they will be able to fix it for you!!!
17:02 20 Aug 18
Great service today. Had a very small window for repair time and DJ was friendly and efficient and now I’m back at work leaving this review with my newly repaired phone screen. Highly recommend.
20:48 25 Aug 18
I went to Computer Repair Doctor on Falls today, in hopes they could save my phone. The guys here were helpful and had great communication. Told me what needed to be done and how long it would take, given I walked in at 3:30 I was surprised to have been helped and on my way in an hours time. If I have anymore issues on phones or my computer I will be back. Highly recommend if your in need.
14:29 13 Sep 18
I received excellent service. Corey took his time to explain the type of computer I have and everything I needed to make my business more effective in meeting my business needs. I received my lap top back within 48 hours. I highly recommend the Computer Repair Doctor.
19:03 18 Sep 18
Previously had good experiences but the most recent one has turned me off to this place. I brought my laptop to them to repair a broken hinge, they had to order a replacement part and said it would arrive in a week, I heard nothing for three weeks and when I called back they said the order for the replacement part had been cancelled. And they apparently did not think I would care to know that. :( I recommend this place only for on-the-spot fixes, don't trust them to order anything for you.
18:23 04 Oct 18
Went in with my laptop because my screen was freezing and then going gray, they replaced it in 5 minutes, no joke. Amazing! I work online and needed it fixed ASAP and they far surpassed my expectations. Super friendly staff, definitely recommend!!! Thanks guys!
15:19 11 Oct 18
I had a critical need for 2 laptops that had to meet very specific client requirements. The folks at Computer Repair Doctor gave me a reasonable quote, and were able to get these ready for me within 48 hours. Great service!
03:27 31 Oct 18
Priced fairly and very professional! They took the time to really go over and explain what was wrong with my laptop and explained my options. Best part, I had my computer back, working even better than new, in less than 24 hours! Definitely recommend.
00:22 09 Nov 18
You can't get better service..these guys are the Bomb!! My keyboard was completely ruined & I needed to clone my laptop to another spare I had. Didn't look good but with expertise & precision..they were finally able to do it!! I was so excited & pleased with their service & price..I will ALWAYS take my computer issues to them!! Short turn around too!!
14:39 15 Nov 18
Same-day MacBook Pro battery replacement! I checked around and these guys were significantly less expensive--and faster--than other places I've gone to around here in the past. My new go-to in-town resource!
19:22 07 Dec 18
I brought in my Dell Inspiron 15 after it went through a continuous booting cycle due to a factory reset. The gentleman who did the free diagnostic told me that my hard drive was bad and the cheapest replacement would be $250. I knew this couldn’t be true because I did a diagnostic myself and received no error codes. Wanting a second opinion I took it to a competitor and it turns out all it needed was a fresh install of Windows. Disappointing.
21:49 18 Jan 19
My iMac was not connecting to the internet. It was moving extremely slow to the point it would not connect to the internet at all. I called Computer Repair Doctor and David was so nice and professional. He got my computer working and I am so thankful because I have music on it. Thanks David and thanks CPD!
15:27 19 Jan 19
I cracked the screen on my phone twice in about one month. I was able to get an appointment right away with Computer Repair Doctor, and each time the staff was able to fix the screen within 30 minutes. Their costs are very reasonable and staff is very helpful. I highly recommend Computer Repair Doctor for any phone repair needs.
15:57 24 Jan 19
Very responsive and fast. Did a great job. Even gave me something for free because they didn't catch it in their initial diagnosis and estimate. Communicated with me throughout the process to let me know when it would be ready. Gave very courteous service upon pickup. Prices were very competitive. I would definitely go back.
17:08 19 Feb 19
These people know what are they doing. Nice, polite people so I am passing 4-5 shop to come here. Since they opened a few years back unfortunatly I 've been a regular.. They always solve my problem easilyYou don't need search more,these are the people to fix your cell or PC, you won't regret :)
15:27 23 Feb 19
Just visited the Falls Village Store where Cory literally saved my life. I am a Wake County teacher who really needs her computer and my Windows Word had frozen to the point that I couldn't work at all. Cory took one look, worked his magic and restored my computer. I cannot tell you how grateful I am for his quick and gracious help. He deserves five stars all by himself!
19:29 02 Mar 19
As always the Computer Repair Docs do a fantastic job and are quick to resolve any issues. I've been coming here since Aaron just moved to the area and all of employees have always been top tier.Thanks again!
16:45 05 Mar 19
We've used the services here several times. Customer Service and Quality work. :) Updated 03/05/2019: Again another professional service provided. Quick and friendly service.
20:06 05 Mar 19
I came in with a laptop issue that I was able to explain in technical way and David knew exactly what issue I was experiencing. We talked through what could be the issue and he gave me a couple options and his opinion on what would be best. Additionally, he was able to help me out with the hardware I would need do additional problem solving out of the office. Overall great service!
21:41 06 Mar 19
very good service. came to get usb ports checked and they made sure everything worked properly. very good knowledge of computers and were able to check the one thing i did not. highly recommend anyone with tech problems to visit this company. very fair and fast.
17:44 05 Mar 19
Computer Repair Doctor is a great company! David greeted me, i shared the problem with him. He took my Surface in the "Operation Room" performed the procedure and was finish in about two and half to three hour. Quick Surgery! I will Tell Lottie, Dottie and Everybody about them. Thanks!
20:42 21 Mar 19
Came in to get my computer looked at and they diagnosed it for free, on the spot. DJ let me know that the hard drive was just about dead. So all I did was get my data transferred to my personal external hard drive. DJ was very helpful, explaining my options fully. Then when I came to pick up my computer, David cashed me out and again, offered clear explanations and advice on fixing my old computer. Everyone was very helpful to make a pleasant, easy experience. I highly recommend and will come back if needed.
14:24 22 Mar 19
My phone battery started short circuiting about a few days ago and I had to find a place to replace the battery. Going to the apple store is an option but if it doesn't fall under a warranty the fix could be expensive and take a while. After some online research I came across Computer Repair Doctor.. If you're looking for a place that had great service and amazing prices look no further! I scheduled an appointment online the day before (where you also get a discount by booking there instead of a walk in!) and went in the next day. While the process online said it would take up to 45 minutes, I was out of there within 20. The person who fixed my phone did a great job, was super friendly and overall it was a 10/10 experience. Will be coming back if I ever face issues with my phone or computer again, this place is unbeatable!
19:34 05 Apr 19
Excellent customer service! I received a text updating repair and a phone call when it was ready. They were also fast which was important to me since it was my only computer! Very pleasant and knowledgeable to work with.
21:25 05 Apr 19
By far the best repair service in the area. The wait time is next to nothing, staff is extremely friendly and knowledgeable. If you have an I-phone, Mac, DO NOT GO TO APPLE. They are the worst and will ship your phone off and make you go without a phone or computer for a week and charge you 2-3 times the amount. Thanks Computer Repair Doctor, highly recommended.
14:12 06 Apr 19
I was promptly seen for my appointment and the team quickly found my issue. After a few clicks and setting changes, Aaron tested my camera and mic. Voila! All good. The process was super easy and the friendly staff made for a great experience.
17:44 10 Apr 19
Second visit- never cease to amaze me. Got new battery for my iPhone and took no time at all. Fair prices and very knowledgeable on everything I ask. Not afraid to recommend product outside of what they sell.First visit- very good service. came to get usb ports checked and they made sure everything worked properly. very good knowledge of computers and were able to check the one thing i did not. highly recommend anyone with tech problems to visit this company. very fair and fast.
21:40 06 Jun 19
It was the best experience ever. I explained that the pins on my CPU were bent, and they got right to work. Short time later and they had the issue resolved within minutes. I asked to have them test my rig with a monitor, and they gladly accepted. It worked PERFECTLY. Literally over 9000/10
13:33 07 Jun 19
I have found a place I can trust with my computer repairs. They have incredible service. Fixed my son's computer in minutes. Repaired instead of just insisting on replacement. Explained exactly what was wrong and how to prevent it from happening again. We're patient with my questions and so friendly. Thank you!! I recommend them to everyone!
19:47 01 Jul 19
What a wonderful team of computer experts! Not only highly professional, they also greet you with such kindness,,calmness, and caring. Choosing to use their services will always be a decision you will be glad you made, AND you will return whenever there is a need. FIVE PLUS STARS!
15:48 11 Jul 19
I dropped my iPhone 7 and cracked the screen, but my wife recommended I check out Computer Repair Doctor; I brought the phone in and was quickly helped and they flawlessly repaired the screen. Will recommend highly to anyone who needs phone or computer repair!
12:12 04 Aug 19
Less than one star. Left my computer for repair and never heard back from them and supposed web site no help. Went in two weeks later and they almost couldn't find my laptop and hadn't even ordered the part. They apologized and said they would put a rush on it. Another two weeks went by and the same scenario occured. Nothing had been done. Apology again.Took my laptop and left.
20:27 07 Aug 19
Computer repair doctor is the place to go for all your technological needs! David Terlizzi in particular is very knowledgeable and efficient. The prices are reasonable as well! I’m never disappointed when I take my devices here.
11:18 14 Aug 19
I was having connectivity problems and my machine needed to be cleaned. They determined the problem was not my computer (I later determined it was my range extended), and then cleaned my machine for NO CHARGE. The drop off and pick up could not have be smoother or easier. This is the second time I have used them and will continue to recommend them to others.
20:13 30 Sep 19
I can't say enough great things! I have had three laptops worked on and my phone! Fast, reliable and kind (I am the least computer techy person in the world) service you could hope for! I definitely recommend them!
16:56 04 Oct 19
This is a wonderful place to get any device fixed. They are very professional and understand your needs for your device. I rate this highly due to their professionalism and kind customer service as well as their fast and helpful information
17:02 12 Oct 19
DJ was super nice and helped me repair my iphone screen with efficiency and diligence. It was quick and easy. in and out. John also helped me with my Ipad. He was efficient and fair. Super nice guy. Highly recommend this place.
16:32 24 Oct 19
When leaving something as important as your laptop with everyone, it is really important they know what they are doing. These guys are competent and friendly and I've never been disappointed with their work. I'd bring any of my electronics to them.
00:39 31 Oct 19
Really terrible customer communication, communication with other coworkers, and following through on what they say to customers. I wouldn’t go back to them for anything ever again.
17:11 10 Nov 19
Left my new laptop and old laptop for data transfer. There appeared to be some confusion on the day of pickup and when I got home took me a few minutes to realize that the new computer did not belong to me and actually belong to someone at computer repair. Also I discovered my old laptop that had worked fine before now would not open the windows pane. I returned the laptop to computer repair and was told that my computer had a virus and only repair available was to install new hard drive for $450. After a few days looking online I called microsoft and they were able to remove and reinstall new windows and computer works fine now. Will not be taking my computer to this company for any future repairs.