16:58 08 Dec 17
I run most of my small business on my computer and phone. When my computer completely locked up and wouldn't boot, they determined within seconds that the hard drive was shot and needed to be replaced. By that afternoon I had a new hard drive with all my data properly migrated and now it's working better than when I pulled it out of the box. They did a great job.
Paul & Meghan Pettet
17:33 02 Oct 17
I went in for a phone battery replacement. Both employees were very kind and professional, and they even did a price match. It’s nice to have a place that does exceptional work the first time. I’ll be a returning customer for sure!
00:44 15 Jul 17
What can I say a cracked I pad air 2 screen dropped it off at 9 am had it back by 12:30 that's service. Knowledgeable tech on hand walked me through process. Reasonable price, works like the day I took it out of box. Highly recommend taking anything here.
18:41 21 Mar 18
Update-Three phone calls and no response, but one honest review and a phone call you shall get. After speaking with them the day after I posted this review, and the urgency to pull this review down. I am just going to cut my losses here. I have already paid for a new battery and am having the screen replaced by someone else. I cannot leave my laptop in the hands of someone that I just don't trust.The star rating is an honest viewpoint of your performance in customer service and business ethics. attempting to remove factual reviews does a dishonest service to future consumers.These people are some crooks. Took my laptop in for a framework repair, came back with damage to my screen and battery. They have memory loss so I had to file civil paperwork this week. You're better off just buying new or finding someone that don't pride themselves on paid reviews.
17:45 03 Mar 18
They needed like 4 days to do diagnostics on anything. Part of good service is fast service.
20:16 30 Mar 18
These guys are phenomenal, brought in a computer that was crashing and in the same day they installed an SSD and got me back up and running. These guys had me back in business in no time. They explained the issue at hand thoroughly and now the laptop is 10x faster than it was. Time is priceless! Big thanks to the Computer Repair Doctor crew!
15:15 12 May 18
My 5 year old MacBook Air had really slowed down, getting that spinning wheel every time I tried to search the web. I took it to Computer Repair Doctor to see if there was anything that could be fixed or I would have to buy a new laptop. Cory checked it out on the spot. It was working fine in their shop and he told me he didn't see anything wrong with it and while he could try a few things (remove and reload stuff or something like that), he really didn't want to charge me for something that probably wasn't the issue. He suggested I check my network and internet provider first since it was working fine at their location. I did some simple googling about my wireless router and found one suggestion to change on the router and BAM! it totally fixed my problem. Thank you Cory for saving me lots of money on a new laptop or even a fix I didn't need. You are very honest. I recommend Cory at Computer Repair Doctor to get the honest story about what is wrong with your computer. Thanks again!
18:22 18 May 18
Have your device repaired here if you don't care about them pushing back when they'll get it back to you multiple times. Horrible.
Randal DJ 360 Calloway
01:17 23 Jun 18
After having a terrible experience at another repair shop who is an authorized Apple Service provider I found Computer Repair Doctor and they totally exceeded my expectations! I took my 2009 Macbook Pro in that had a cracked screen and loose hinges on the A1286 Unibody assembly. My computer was diagnosed by DJ who was extremely knowledgeable, helpful and reassuring. He listening to all of my concerns about the experience at the other repair shop and remained professional and offered a quick and reliable solution for this repair. He checked my computer in, replaced the screen and tightened the hinges all within a 5 hour turnaround! I was told by the other company that they could not do the repair because the parts could not be found and if they could it would have been twice the cost. Because of the great service I will be taking in 2 more newer Macbook Pros for upgrades next week! Thank you for getting me out of a tough situation!
02:12 30 Jun 18
Recently, David, the technician who repaired my computer, did an AWESOME job!! He installed an SSD into my Toshiba laptop which was running at a tortoise pace, wasting precious time. He also upgraded the RAM from 4GB to 8GB. Now we have a like-new computer!
21:56 07 Jul 18
David at Falls Of Neuse store made my iphone 6 look like new after I dropped and broke the glass. This guy is a professional who repaired it in 18 minutes, after preparing me to wait 45 minutes. And his customer service demeanor is A grade. He will go far in business.
20:38 11 Jul 18
I am always satisfied with the Staff and service I get with Computer Repair Doctor. I especially enjoy the option of Team Viewer where they can Log On to my Computer and resolve any questions or issues on my Computer.
19:05 12 Jul 18
Very nice repair business, they are good listeners, they ask questions to narrow down possibilities and to drill down into the most likely root causes, they offer initial ideas as to what could be wrong, they give no obligation estimates within 48 hours, and their actual prices ( in my 2 occasions to use them ) seem very fair. This should be your first stop if having troubles.
20:47 18 Jul 18
The Staff at Computer Repair Doctor on Falls of the Neuse in Raleigh, have been Awesome !! From a hard Drive crash /data recovery and replacement, to remote access computer trouble shooting and phone support. Their expertise and customer satisfaction focus has made my life much easier. When I have a computer issue, I call them, they log in remotely and then (NO MORE ISSUE!). I have found their fees to be Fair and their advice straight forward and Honest !
16:28 17 Aug 18
These guys are amazing literally went to them based on great reviews, and I'm very satisfied with the work these guys did on my phone. Honestly, my phone looks brand new and if I just got it from a phone company. Please check these guys out whether its a cracked screen on your phone or laptop , they will be able to fix it for you!!!
17:02 20 Aug 18
Great service today. Had a very small window for repair time and DJ was friendly and efficient and now I’m back at work leaving this review with my newly repaired phone screen. Highly recommend.
20:48 25 Aug 18
I went to Computer Repair Doctor on Falls today, in hopes they could save my phone. The guys here were helpful and had great communication. Told me what needed to be done and how long it would take, given I walked in at 3:30 I was surprised to have been helped and on my way in an hours time. If I have anymore issues on phones or my computer I will be back. Highly recommend if your in need.
14:29 13 Sep 18
I received excellent service. Corey took his time to explain the type of computer I have and everything I needed to make my business more effective in meeting my business needs. I received my lap top back within 48 hours. I highly recommend the Computer Repair Doctor.
19:03 18 Sep 18
Previously had good experiences but the most recent one has turned me off to this place. I brought my laptop to them to repair a broken hinge, they had to order a replacement part and said it would arrive in a week, I heard nothing for three weeks and when I called back they said the order for the replacement part had been cancelled. And they apparently did not think I would care to know that. :( I recommend this place only for on-the-spot fixes, don't trust them to order anything for you.
18:23 04 Oct 18
Went in with my laptop because my screen was freezing and then going gray, they replaced it in 5 minutes, no joke. Amazing! I work online and needed it fixed ASAP and they far surpassed my expectations. Super friendly staff, definitely recommend!!! Thanks guys!
15:19 11 Oct 18
I had a critical need for 2 laptops that had to meet very specific client requirements. The folks at Computer Repair Doctor gave me a reasonable quote, and were able to get these ready for me within 48 hours. Great service!
03:27 31 Oct 18
Priced fairly and very professional! They took the time to really go over and explain what was wrong with my laptop and explained my options. Best part, I had my computer back, working even better than new, in less than 24 hours! Definitely recommend.
00:22 09 Nov 18
You can't get better service..these guys are the Bomb!! My keyboard was completely ruined & I needed to clone my laptop to another spare I had. Didn't look good but with expertise & precision..they were finally able to do it!! I was so excited & pleased with their service & price..I will ALWAYS take my computer issues to them!! Short turn around too!!
Phones, Computers, & More
So you're interested in working for us - great! We're always on the lookout for friendly, talented people to join our company.
Though we don't always have open positions, we're almost always interviewing in an effort to find great people. Feel free to give us a call to inquire about current openings - but even if we're not hiring today, we might be hiring soon! If you're interested in working with us, we suggest getting in touch. Our store email is listed at the bottom of this page and we'd love to hear from you.
A Sample Job Posting for a Repair Technician position:
NOTE : Please include a cover letter with your application/resume. We require this for all applications. Provide us with a little background information about yourself including:
We are looking for an individual with a background in both customer service and laptop/phone repair. Just because you can repair laptops doesn't mean this job is for you! The ideal candidate will be well spoken, have a strong work ethic, and be responsible and able to work independently without being micro-managed. The candidate we are looking for is:
You will be asked to answer phone calls, talk to customers, and respond to email inquiries. If professional communication is not a skill you possess, please DON'T apply.
Experience with electronics repairs
This includes laptops, iPhones, iPads, Samsung Galaxies, Tablets, desktops, etc. The more experience you have the better. HOWEVER, in the past we have hired techs with very limited training because we had faith in their ability to learn. We're the experts, you're the new guy/girl. We expect to have to teach you the finer details of repairs, but you'll be expected to have "good hands" and learn quickly.
Responsible and Self-Motivated
We're not looking to micro-manage you. We are looking for individuals with a strong work-ethic that are trustworthy and responsible.
Flexible team player
Some weeks we'll ask you to be more of a technician, some weeks we'll need you to deal more with customers. We may need you to go onsite every once in a while. Help us out. We'll pay you for it.
No one here is ever done learning. We're not expecting to hire the perfect candidate; we're expecting to make them that way! Come ready to better yourself.
Ready to Apply?
Send your resume and cover letter to Knightdale@computerrepairdoctor.com and we'll take a look. Or feel free to drop it by the store in person - we'd be happy to meet you!
Have a Question?
We're ready to help. Fill out our free estimate form or stop by our Knightdale store anytime and we can work on getting you the services you need.
Please describe the issues you are having below. Or, feel free to ask a question or two and we will help you as soon as possible!
Located across from Walmart's side entrance