The iPhone 8 was expected to be announced on September 12th, 2017. The iPhone 8 was announced, but not as the top-end model. That honor goes to the iPhone X.
As with any new iPhone launch, there’s a lot of speculation and intrigue building up to the product announcement. In the past, Apple has done a very good job at keeping details about the new iPhone under wraps and has been able to avoid leaks about details or design changes.
This time however, there has been a massive amount of data available about the expected updates to Apple’s iPhone product line. Keep in mind, people were expecting the iPhone 7s and 7s Plus, and iPhone 8. Instead we got the iPhone 8 and iPhone 8s (which are essentially just mildly upgraded versions of the iPhone 7), in addition to the iPhone X (some new & improved features) – which is priced at $1000.
The real question is – with so many smartphones flooding the market, will people pay $1000 for a phone?
Apple’s customer base is massive and can’t be denied, but how much can Apple charge for a phone before customers start closing their wallets? Well, we decided to find out.
As you may know, iPhone repair is one of our most popular services. So we decided to spend a few days polling our customers and get some direct feedback from real iPhone users on whether or not they’d by the new phone. Please pardon the graphic because this was all made with the assumption that the newest iPhone would be called 8, not X. Here’s what we found:
Out of 67 people surveyed, 20 were sure they’d buy it, 15 were sure they wouldn’t, and 32 were unsure. Keep in mind, this is BEFORE the details of the new iPhone have been released. I don’t know about you, but having roughly 30% of people say they’d buy the new iPhone before the product details have been realized seems like a win for Apple.
The “no’s” were a mix between people who thought $1000 was overpriced for a phone, and people who had a newer model already (no interest in upgrading) or were repairing their iPhone because they wanted it to last a few more years. Not a bad idea – but we’re a bit biased :)
The “not-sure” audience was the largest – which makes sense. We heard a lot of people in this audience say something like “it depends on the new features”. In fact, we summarized a lot of the common responses we heard from customers below (and tried to quantify about how many fit into each category).
What did they say?
“I just got my phone repaired, why would I buy the new one?”
“$1000 is too much for a phone”
“With the payment plan, it’s not that expensive”
“I don’t know how to use an android and don’t want to learn”
“Depends on the new features”
“I won’t buy it right away, but if my phone breaks again I might”
“I have a Mac so I like to have the latest iPhone”
“My husband usually buys me the new one”
“I’ve always been an Apple fan”
“I’m tired of my phone breaking, I may switch to a Samsung”
“Yep, I get every new model”
We didn’t get responses from everyone, but categorized the ones that stood out.
A few other things to note. Our audience comprised only of existing iPhone users that came in for a repair. This means 100% of the people we surveyed owned and iPhone and just spent money to fix it.
We also have a fairly young customer base, and about 65% of the people we surveyed were 18-35yrs. (These are rough guesstimates, we didn’t ask for people’s ages).
Lastly, out of our customers who said they DID plan to buy the new iPhone, we asked them if they planned to use a payment plan like Apple has offered in the past or if they planned to buy the phone outright. Here’s what we found:
No surprise here, most people would opt for the payment plan. $1000 is a hefty price tag, but if it’s spread out across 2 years and 24 payments it becomes a lot more fathomable.
Thank you for reading. We hope you don't have any broken devices, but if you do, please feel free to look at our locations to find your local store's information! The Doctor is here to help.