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Staples & Best Buy Laptop Repair? 9 Reasons Why You Should Reconsider

  • February 14, 2019
  • Mal

Does Best Buy repair laptops? They do their best. Maybe you’re looking into Staples laptop repair prices in lieu of the famous (and sometimes notorious) Geek Squad. But before you invest in Best Buy laptop repair read this blog first.

When it comes to big box stores, maybe it’s time to think outside the box.

 

Picture of an annoyed todler

We don’t think it’s fair either.

 

We want you to make an educated decision about Staples and Best Buy tech support, data backups and protection plans, so we’d like you to take a look at the record first. Read about getting your tech services at CRD, a smaller shop, and compare that to the big guys.

Here are seven reasons why we believe you should reconsider big, corporate tech repair solutions like Best Buy and Staples.

We want you to make an educated decision about getting a computer repaired. Because of their brand name, a lot of people think about Staples or Best Buy tech support, data backups and protection plans, so we’d like you to take a look at the record first. Read about getting your tech services at Computer Repair Doctor, a smaller shop, and compare that to the big guys.

Here are seven reasons why we believe you should reconsider big, corporate tech repair solutions like Best Buy and Staples.

1. There’s a strong chance they can’t solve your problem

The Geek Squad is good for some things, like home theater installation or on-site TV wall mounting. But when it comes to computer repair – it’s not their bread and butter service. Many basic repairs require being mailed across the country to a centralized repair depot at this store, while the same type of repairs couldould be able to repaired the same day at a smaller local shop.

The Geek Squad also doesn’t have the same level of repair capabilities as many local shops. These smaller centers can often offer advanced data recovery, board level repairs, or reuse your existing product keys. Here’s a few differences:

“No sorry, we cannot recover your data” vs. “We were able to save all your photos!”

“The entire motherboard needs to be replaced” vs. “Sure, we’ll just resolder a new power jack”

“Did you bring your Windows Installation CDs from when you bought the computer” vs. “Sure, we can reinstall Windows for you and use your existing product key to activate it.”

Best Buy employees are usually pretty nice, so you’ll hear a lot of “I’m sorry we can’t help you with that” or “I’m sorry, this will need to be mailed out and will take 3-4 weeks.” But we’re nice too, and with us (or shops like us) you’ll hear a lot of “Sure, we can have that done in 24 hours!”

 

2. Sympathetic Laptop Services Versus Best Buy Laptop Repair Upsells

So your laptop broke. Before you look into Best Buy computer repair prices, think about the type of service you want. We love everything tech at CRD so we understand how important your repair is to you. We listen closely to your problem and you can rest assured your device is in good hands.

Meanwhile, one of the trademarks of Best Buy and big stores like Staples is total tech support – but that may not mean much. When you choose Best Buy laptop repair or Staples EasyTech services, you’re dealing with a huge corporation that is focused more on making money than pleasing the customer.

This means up-selling products that you may not necessarily need; increasing the Best Buy laptop repair price and Staples computer repair cost, for example.

Picture of a large tech company spending more money on products they don't need

You may find that when you take your cell phone or device to a big business, they’re not interested in listening nor do they care about how important your problem is. They may want you in and out of the store, but not before having spent a significant amount of money.

3. Be a Big Fish in a Small Pond with CRD versus Navigating the Waters With the Big Guys

We aren’t afraid to get personal with our customers at CRD. In fact, that’s one of the reasons why you’ll find happy testimonials about us all over the internet. (like to homepage) Say you are having problems with the screen on your laptop. If you’ve been to us before, we’ll likely remember you and your device, allowing us to fix your problem more efficiently.

Say you pursue the big corporation route and look into Best Buy laptop screen repair or Staples computer repair prices. They may be more interested in getting you out the door, while our focus is providing you with excellent service.

You can call our store and immediately connect to an expert tech. Meanwhile, companies like Best Buy look overseas for call center help. And you can be sure that you’re not going to get a personalized experience from someone across the world you’ve never met.

4. Obtain Recommendations and Advice Based on Expertise Versus Taking Your Chances With Best Buy Laptop Repair

Of course we offer protection plans and warranties. But rather than simply offering you the Geek Squad Protection plan to handle your problems, we can offer expert advice and recommendations based on our experience.

And when we say we have experience, we mean we have experience. If it’s happened to a device, our techs have likely seen it.

Customer at CRD that didn't pay for Best Buy laptop repair

Choose us instead of the big guys!

 

Here’s the issue with the Geek Squad Protection plan: repairs aren’t always performed by Geek Squad agents experienced enough to really fix the issue. No problem, right? You’ve got that protection plan. Well, you may find that your protection period may expire before you can find a Geek Squad agent knowledgeable enough to tackle your repair so the issue doesn’t arise again.

5. Cross trained employees at CRD Versus A Rag-Tag Team at Staples

When we say a rag-tag team, we aren’t putting down the employees at Staples or Best Buy.  We’re simply saying that each employee at these places is an expert at their position only.

Customer service employees only know customer service skills. Cashiers can’t be expected to know the specs of the Best Buy laptop repair you are trying to get done.

Conversely, at CRD, we’re experts in everything we do.  We understand how to provide great customer service, how to repair many devices from cell phones to refrigerators, and how to keep track of your order and keep you updated.

6. Be Kept in the Loop at CRD or Go on a Quest for Information at Best Buy

At CRD, we keep our customers updated with text messages and phone calls, and there is a website that you can log in to to see the real-time status of your device repair.

Picture of a keyboard with the word angry spelled on it

Not knowing what’s up with your device can make you ANGRY

 

When you choose Best Buy laptop repair, you may find that because of the sheer volume of repairs, you could get lost in a stack of paperwork. You might get caught in a situation where you are contacting customer service and the store at the same time, getting sent from one line to the next.

7. A Completely Available Team at CRD or a Barely Available Team at Staples

Does best buy fix laptops? Yes, they do. Is it easy to get in touch with the store, or the customer service line to obtain information about your important repair? Not necessarily.

Availability of support at big stores like Best Buy or Staples is not always…available.

Many places like these book appointments too short to deal with your issue because they are so concerned with getting customers in and out. Speaking to a supervisor is next to impossible.

Take Best Buy laptop repair for instance: you may be put on hold at the calling center, who finally informs you to drop by the shop, which tells you to call the Geek Squad, where you are put on hold again, etc, etc.

Unlike Staples or Best Buy, if our store is open, we are available. We’re more than happy to offer you the support and information you need because we value your service and as a smaller business, are more accountable.

8. A Smaller Store Grateful for Your Service or Customer Loyalty Thanked by Apathy

When you seek our Best Buy laptop repair or Staples computer repair, you may find that there is zero accountability. Remember that game “telephone” you used to play with your friends in grade school?

Seeking out repairs from a business giant is much like playing this game. You give your information to one employee, who may or may notactually take the time to understand your problem, which gets sent to a middle man, and finally to the repair tech.

No wonder your repairs aren’t successful if there is no accountability and the problem cannot be possibly be pegged to one employee!

As a smaller store, we not only take pride in every customer that walks out of our store happy, but we realize we are more accountable. We are not a nameless, faceless organization that is apathetic in the face of your problems, we’re your neighbors, community members, and we’d like to be your go-to tech support shop.

Picture of the CRD team

9. Smaller Store, Smaller Prices or Larger Store, Longer Wait Time

Generally speaking, Computer Repair Doctor is almost always cheaper than Best Buy. And those times when we do charge the same amount, we are nearly always faster in service.

If you are willing to hold off getting that Staples or Best Buy laptop repair and touch base with us instead, we’d love to show you the difference between our service and theirs. Not only do we love what we do, but we realize that a happy customer means repeat business, and recommendations to friends and family.

And your business matters to us. A lot. It matters because technology is the name of our game, and we have a personal interest in fixing your devices after closely listening to your problem and offering expert advice.

For more information about our services, please contact us through our web page for a quote, give us a phone call to tell us about your problem, or drop by the store for a free, no obligation opinion on your issue from an expert.

 

 

 

 

 

 

Thank you for reading.  We hope you don't have any broken devices, but if you do, please feel free to look at our locations to find your local store's information!  The Doctor is here to help.

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