FAQ Category: iPhone Screen Repair
What happens if you can’t fix it?
If we can’t fix it, you don’t pay. It’s that simple!
What if something else is broken on my phone too?
We can fix that too! If you’re getting more than one component replaced on your phone, we offer steep discounts for multiple services. Just ask a staff member for pricing!
Do I need to backup my data before coming in?
It’s ALWAYS a good idea to backup your data before a repair (and we suggest you do). Even Apple advises backing up your data before any repair. However, it’s extremely unlikely you’ll lose any data during the repair.
Do you guarantee your work?
Absolutely. We offer 90 day warranties on all of our standard repairs (if we have to buy custom parts, those parts may have a different warranty period). If anything goes wrong after 90 days, it’s unlikely to be due to our repair but you’re welcome to bring it by anyway. We’re usually able to help,…
Does an iPhone Screen Repair void my Apple warranty?
Nope. Apple has said that getting your screen repaired at a third party company (like ours) will NOT void your warranty with Apple.
Give me worst case scenario – What happens if you break my device?
We’ll take care of you, pure and simple. If any of our technicians break something during the repair, we’ll take complete responsibility and fix the problem or buy you a replacement device.
What about the Touch ID? Will this function after an iPhone repair?
The Touch ID will usually work fine after an iPhone Screen Repair, however there are cases where a touch ID is non-functional after a repair. Unfortunately if a Touch ID breaks, it often can’t be fixed. Apple has put roadblocks in place specifically designed to disallow third party companies from fixing a broken Touch ID.…
What can go wrong during an iPhone Repair? And how likely is a problem?
Anytime someone is disassembling your phone, things can go wrong. Compared to the industry standard, we have a very low rate of issues though. After a repair, there can be issues with a non-responsive touchscreen, front camera failures, or touch ID problems. If there are any problems after a repair that weren’t there before the…
Do you have iPhone parts in stock?
Yes we do! We typically stock all iPhone Screens and almost all iPhone small parts (component parts like cameras, buttons, etc.) so that your repair can be done quickly.
What kind of iPhone parts do you use?
The best available! People often ask if we buy OEM parts or if we buy parts from Apple, etc. Apple doesn’t sell parts, but the parts we buy are often manufactured by the same factories Apple uses. In short, we have a Parts Management team that’s always sourcing the highest quality parts at the best…
Do I need an appointment?
Nope! Stop by anytime we’re open!
How long does an iPhone Screen Repair take?
A typical iPhone Screen Repair takes about 45 minutes! Timeframes can vary based on store workload, etc. so if you’re in a rush – call ahead to verify timeframes.